When interviewing a mother distressed after her baby’s hospitalization, what should a social worker do to help her manage her feelings?

The best approach in this scenario is to provide support to the mother while also helping her develop a more proactive understanding of the situation, which includes information about diabetes management if that is relevant to her baby's care. Helping her learn about diabetes management serves a dual purpose: it empowers her with knowledge and skills to care for her baby, which can alleviate feelings of helplessness, and it provides a constructive focus for her energy and worry.

By shifting the focus to practical information and skills related to diabetes management, the social worker can facilitate a sense of agency and control for the mother, which is crucial during a time of distress. This proactive engagement can help diminish feelings of anxiety by equipping her with tools and understanding that can directly impact her child’s health and her own emotional stability.

This approach fosters a supportive environment where the mother can express her feelings but also encourages her to look forward and think about actionable steps she can take, creating a balance between emotional support and practical guidance.