What should be the social worker's first step when dealing with a patient who has been referred for an operation?

Establishing a relationship with the patient is essential as the first step before engaging in any further actions or discussions about medical treatment. Building rapport and trust is critical in social work, particularly in healthcare settings. A strong therapeutic alliance allows the patient to feel more comfortable sharing their concerns, fears, and questions about the situation, which is vital when dealing with significant decisions like undergoing an operation.

Once a trusting relationship is established, the social worker can better assess the patient's needs, motivations, and any emotional or psychological factors that may influence their decision regarding surgery. This foundational step can lead to more effective communication and support throughout the treatment process, ensuring that the patient feels supported and understood.

Engaging with the patient in this way sets the stage for a more personalized and impactful approach to their care, including discussing medical treatment or assessing their medical history in subsequent conversations.