During which phase of the helping process do social workers establish a working relationship with clients?

The engagement phase of the helping process is critical as it focuses on establishing a working relationship between social workers and their clients. This phase is foundational because it sets the tone for the entire helping relationship. During engagement, social workers work to build trust, demonstrate empathy, and create a safe environment where clients feel comfortable sharing their experiences and concerns. This involves actively listening, showing genuine interest, and helping clients articulate their feelings and goals.

Building rapport during this phase is essential for effective communication and collaboration, which are necessary for the subsequent stages of assessment, planning, and intervention. The quality of the relationship formed during engagement often influences how clients respond to future interventions, making this phase crucial for establishing a strong therapeutic alliance that fosters clients' willingness to participate in the process.