A new client mentions a bad experience with a previous social worker. What should the social worker's first response be?

The most appropriate initial response in this scenario is to ask the client to share more about their previous experience. This approach demonstrates the social worker's willingness to listen and validate the client's feelings, which is essential for establishing rapport and trust. By encouraging the client to provide more details, the social worker can better understand the client's perspective and concerns, which can inform their therapeutic approach moving forward.

This type of responsive engagement also allows the client to express any unresolved feelings or frustrations they have regarding the previous social worker. It empowers the client in the therapeutic process by giving them space to voice their thoughts and feelings, fostering an environment of open communication. Understanding the client's past experiences can also help the social worker tailor their interventions to better meet the client's needs, ensuring that the therapeutic relationship is built on a foundation of trust and respect.

Focusing on open dialogue strengthens the therapeutic alliance and can lead to more effective support and guidance.